Refund Policy

1. Test before you buy

We offer a free trial of the channels and VOD library on request. Use it to confirm that the service works on your connection and device before paying for panel credits or a personal subscription. Buying after a trial means you are satisfied with the streams you tested.

2. Digital goods

Panel credits and personal subscriptions are digital and are delivered instantly on WhatsApp. Once credits have been added to your panel or a subscription has been activated, the purchase is final and is not refundable because of a change of mind, an unused remainder of the period, or content that was removed upstream.

3. When we do refund or replace

We will refund or replace, at your choice, in these cases:

• You paid but never received the panel access or activation details.
• The service does not work on any device we officially support and we cannot fix it with you.
• You were charged twice for the same order.
• The panel or subscription was terminated by us for a reason that is not a breach of our terms.

Issues limited to an unsupported app, an ISP restriction, a device fault or your internet speed are not grounds for a refund, but we will help you find a working setup.

4. How to request

Message us at +1 914 408 5342 within 7 days of the payment, from the same WhatsApp number you ordered with, and describe the problem with a screenshot if possible. We first try to fix the issue; if it cannot be fixed, we process the refund through the same method you paid with. Approved refunds are normally completed within 7 working days of approval.

5. Chargebacks

Please contact us before opening a dispute with your payment provider — almost every problem is solved in chat. Opening a chargeback for a service that was delivered and used leads to suspension of the panel or subscription while the dispute is investigated.

6. Partial periods

If we agree to end a service early for a reason covered above, the refund is calculated on the unused full months of that subscription, based on the price you actually paid.